Consumer Communication Solutions
Two great programs, FirstContact and OptiCall, to ensure your phones are professionally staffed whenever you need it—you'll never miss an opportunity to convert an important prospect into a viable patient.
 
FirstContact is our weekends and evenings Call Response program, allowing you to augment your staff during non-traditional business hours and capture valuable prospects. Unlike an answering service, FirstContact Vision Correction Counselors professionally answer calls, book patient consults and expertly field most patient questions. Learn more >> |
 
Simply by using OptiCall during the traditional office hours of 8:30 a.m. until 7:00 p.m., Monday through Friday, our OptiCall clients have experienced conversion rates of 80% or more, converting prospective callers into viable patient consultations. Expanded services include comprehensive follow-up, email responses, patient scheduling and more. Learn more >> |
Conversion Training
So you were able to get the phones to ring and the prospective patients to walk through the door.
Now what? Learn more >>
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Vision Correction Phone Skills  Training
Any practice will tell you – achieving greatness begins on the phone. Where does your practice stand? Learn more >>
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Both OptiCall and First Contact are specifically designed for vision correction practices. All of our First Contact and OptiCall plans are staffed by highly trained Vision Correction Counselors, who expertly handle consumer prospect inquiries during traditional office hours, evenings and/or weekends. With four flexible plans, there is a solution for every practice depending on your needs.
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