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FirstContact Consumer Direct-Coming in 2007
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NEW Evening and Weekend Plans!

A 2004 national survey reflected that over 70% of vision correction practices did not have consumer phone response services in the evening or on weekends.

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Because today's refractive consumers are learning about vision correction procedures via newspapers, word of mouth, Internet, infomercials, seminars, radio, and television they may call in the evening or on weekends. They are hearing about different kinds of technology and procedures, so they have many questions. With FirstContact Evening and Weekend plans, you can be sure that these calls will be expertly handled, even when your office isn't staffed.

FirstContact Weekend plan provides expert phone handling during the potentially busy and highly valuable weekend hours. FirstContact Evening and Weekends expands that coverage to include the evening, from commuting time home up through "prime time" evening hours.

Our Vision Correction Counselors expertly handle prospect inquiries and increase patient conversion rates because they spend all day, everyday, doing nothing but handling calls from potential refractive patients. Trained to guide your prospects through understanding vision correction surgery and the strengths of your practice, they can help qualify viable surgical candidates, book an initial consultation—and even offer financing solutions to make the procedure more affordable.

 

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"Refractive Partners and FirstContact brand services have enabled our office to concentrate on patient care at the office level, rather than returning patient voice mail. In addition, we have been able to lower our staffing and advertising costs. Our center has experienced over 35% increase in lasik revenues over the past year. We are so pleased we are now entering into our third year of service."

Michele Mominee
Refractive Surgery Counselor
Fichman Eye Center