Listen to these actual phone calls, recorded to allow our clients to hear firsthand how their phone calls were handled before OptiCall.

Recorded Practice Call	What to listen for:	How OptiCall Counselors would have handled it:
Call 1	Unable to provide basic LASIK information Tells caller to call back later because staff are busy in surgery Makes no attempt to capture follow-up information	Has unlimited time to explain first steps in vision correction, surgeon experience and technology options, price, and payment options Multiple counselors means that callers always reach someone competent Captures follow-up information as a priority
Call 2	Tone of voice is neither helpful, nor friendly Caller is leading the call, with minimal response or interviewing by the practice counselor Poor description of technology and procedure	Trained to be patient, sound friendly and be helpful Interviews caller by asking key questions, building trust and gaining prospect information As a last resort, offers to mail information to prospect to encourage future communication
Call 3	Refers strong candidate to web site for self-research Sounds bothered and distracted Does not engage caller in a dialogue, allowing them to ask questions and absorb information No invitation to visit office or schedule appt.	Always provides basic information and is trained to answer most any question Has only one responsibility and is totally focused on caller's needs Builds trust by asking key questions and educating prospect
Call 4	Pleasant greeting, but immediately transfers call Transfers to voice mail and no one available to speak with caller	Multiple counselors means that callers always reach someone competent and well-trained
Call 5	Pleasant greeting, but no offer to answer questions or engage in dialogue Offers to mail information Admits to caller that she is unaccustomed to receiving calls and has limited information	Establish rapport and trust with the caller by asking specific questions and providing qualified answers to address concerns Mails information if unsuccessful in telephone conversation
Call 6	Places caller on hold, then refers them to a "tech" for LASIK questions Tech provides poor description of procedure and benefits No interviewing questions to gain information about caller	Having multiple counselors dedicated to each practice ensures that caller reaches a trained, focused counselor. Builds trust and captures follow-up information by interviewing caller
Call 7	Unable to answer questions about the procedure and seems "lost" No invitation to visit office or schedule appt. No interviewing questions to gain information about caller	Always invites the caller to visit the office for personal consultation and education Builds trust through asking key questions and interviewing the prospect