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Consumer Communication Solutions
FirstContact Consumer Direct-Coming in 2007
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Internet Lead Generation
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Patient Financing
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Listen to actual phone calls, recorded to allow our clients to hear firsthand how their phone calls were handled before OptiCall.


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NEW Plans!WOMAN

OptiCall has two plans to meet most any practice requirement. Since 2001, our core product, OptiCall Elite, has been delivering successful call response services for practices during traditional office hours.

Our new plan, OptiCall Complete, combines the basic Elite service with FirstContact Evening and Weekend coverage to provide maximum coverage of consumer calls by our expert Vision Correction Counselors.

OptiCall has been proven successful time and time again in taking consumer prospect inquiries and transforming them into increased patient procedures. Whether you are a private practice, group practice, privately held laser center or an optometric-based network, OptiCall can help you reach your true potential.

Most practices don't realize just how much revenue is lost due to missed opportunities as a result of fielding inbound phone calls. More often than not, the OptiCall programs are cost justified with an increase of just one patient per month.

Adding OptiCall simply makes good business sense. Not only does it take the pressure off your staff to field questions and concerns, it gives your prospective patients immediate access to both clinical and financial information. Ultimately OptiCall can help you achieve a conversion to consultation rate of up to 80% or more.

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OPERATORSAnd with OptiCall you can rest assured that your prospects are in good hands. That's because our Vision Correction Counselors spend all day, every day doing nothing but handling calls and email inquiries from potential refractive patients. Closely managed by your Refractive Partner Business Advisor, a dedicated team of OptiCall counselors will guide your prospects through understanding what's involved - even offering financing solutions to make refractive procedures affordable. These professional, knowledgeable and caring individuals can also make calls to past prospects, helping ensure that all their questions have been answered.

 

 

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"Refractive Partners and OptiCall brand services have enabled our office to concentrate on patient care at the office level, rather than returning patient voice mail. In addition, we have been able to lower our staffing and advertising costs. Our center has experienced over 35% increase in lasik revenues over the past year. We are so pleased we are now entering into our third year of service."

Michele Mominee
Refractive Surgery Counselor
Fichman Eye Center