Vision Correction Phone Skills Training

Any practice will tell you – achieving greatness begins on the phone. Where does your practice stand?

Refractive Partners Phone Skills Training is a new service provided to practices that are great at getting the phones to ring but need some pointers on how to actually get that potential patient to book a consultation.

Fortunately you are not alone. The national average for consumer call to patient consult is currently less than 50%!

Refractive Partners Phone Skills Training is a three month process that will assess, monitor, and maintain the message your staff is giving to your prospective patients.

The Phone Skills Training will be broken down into several steps:

First we will complete a Consumer Services Assessment (secret shop) to determine areas of strengths and weaknesses.
An on-site visit will be provided for training that is customized to your practice based on the results of the CSA.
Over the course of the next 30 days a second CSA will be completed to assess performance.
A conference call will then be scheduled to review performance and additional training will be completed as needed.
After three months the final Consumer Services Assessment will be completed and the final review will be scheduled.

The Phone Skills Training will teach your staff specific techniques on:

Making a great first impression.
Securing demographic information on the caller and determining the caller’s needs.
Determining the effect of practice marketing strategies.
How to build trust with the caller.
Taking control of the conversation and converting the call into a viable consultation.

Potential patients make their decision on choosing a surgeon based on the impressions they form within the first few seconds of making contact with the practice.

Let Refractive Partners help turn your office staff into phone experts – effectively responding to consumer inquiries and converting that consumer into a viable patient!

Conversion Training >>